Elcomal understands that the customer is very interested in the personal information that the customer has trusted to provide for use. Elcomal very seriously respected that trust and pledged that this information will be one of Elcomal utmost efforts to secure. Elcomal ensures that customer information will be reasonably considered to constantly improve the quality of the service and provide customers with interesting experience when shopping for tourist services at our site.
1.1. Gathering Customer Information
To use the services of Elcomal, you can sign up for an account and provide some information such as email, name, phone number, date of birth, and address and some other information. This registration section aims to help Elcomal determine the exact payment and Delivery section for the recipient. You may choose not to give Elcomal certain information, but then customers will not be able to enjoy some of the benefits that the features of Elcomal provide.
Elcomal also stores any information you enter on the website. Such information will be used for the purpose of customer request feedback, giving appropriate hints for each customer when shopping for travel services in Elcomal, improving the quality of goods and services in contact with customers When needed.
In addition, the transaction information includes: purchase history, transaction value, transportation and payment method is also hosted by Elcomal to solve problems that may arise later.
1.2. Using information
The purpose of collecting information is to build Elcomal as an e-commerce website that delivers the most convenient to customers. Therefore, the use of information will serve the following activities:
Send newsletter about new products and promotions of Elcomal
Provide some utility, customer support services
Improving customer service quality of Elcomal
Resolving problems, disputes arising in relation to the use of the website
Preventing violations of Vietnamese law
1.3. Information sharing Elcomal knows that customer information is a very important part of the business and this information will not be sold, exchanging to another third party. Elcomal will not share customer information except for the following specific circumstances:
To protect Elcomal and other third parties: Elcomal only gives account information and other personal information when it is confident that the inclusion of such information is suitable for law , protecting the rights, property of the service users, of Elcomal and other third parties.
According to legal requirements from a government agency or when Elcomal believes that the work is necessary and suitable to comply with legal requirements
In other cases, Elcomal will have specific notices for customers to disclose information to a third party and this information is provided only when the feedback is agreed upon by the customer. e.g., promotions are collaborative, funded with partners of Elcomal; Provide the necessary delivery information for the shipping unit…
1.4. Customer Information Privacy
Elcomal uses the Secure Sockets Layer (SSL) software to protect customer information during data transfer by encrypting the information you enter.
It is important for customers to protect yourself from access to information about passwords when customers share a computer with many people. You must then make sure you quit the account after using the services of Elcomal.